A Single Point of Contact for your Regional Requirements


Convergence.Asia introduces SPOC to maximize ROI.

Level 0: The touch point

Open the ticket the way you want: web form, email,  voice call, SMS, what’s app, line, ios/android app. During working hours, this ticket is opened by your in-premise Single Point Of Contact (SPOC).



Level 1: Helpdesk Call Back

Help Desk providing immediate support and troubleshooting, break/fix resolutions, ticket routing and escalation to Level 2.



Level 2: On-site support

On site support and advanced troubleshooting, hardware replacement, network issues, ticket routing and escalation to Level 3.



Level 3: Expertise

Database, servers, Infrastructure and complex issues. Level 3 support Engineer has the most expertise and is the go-to person for solving difficult issues.